The Condé Nast Publications Ltd.
We take all complaints about editorial content seriously and are committed to abiding by the Independent Press Standards Organisation (“IPSO”) rules and regulations and the Editors’ Code of Practice that IPSO enforces (the “Editors’ Code”).
When making a complaint, you must clearly state that your complaint is a formal complaint under this policy.
This policy only applies to complaints about editorial content in our publications and digital services that we control in the UK, Channel Islands and Isle of Man. It does not cover:
Complaints should be made in writing, either by email to firstname.lastname@example.org or by post to:
The Condé Nast Publications Ltd,
and be addressed to The Director of Editorial Administration and Rights.
Complaints will only be accepted within four months from the date of the behaviour or first publication of the article that you are complaining about. Where an article remains accessible on our website, complaints will be accepted up to 12 months from the date of the behaviour or first publication of the article that you are complaining about.
When making your complaint, you must include:
Complaints received without this essential information cannot be considered. We may seek further details after your initial contact. If you cannot provide the requested information we may be unable to consider your complaint.
We will consider complaints from (a) any person who has been directly affected by the matter complained of; or (b)from a representative group affected by an alleged breach of the Editor’s Code which is significant and of substantial public interest; or (c) from a third party seeking to correct a significant inaccuracy of published information
We reserve the right to reject, without further investigation, complaints that show no breach of the Editors' Code; or that are trivial, hypothetical, gratuitously abusive or offensive, or otherwise vexatious or insignificant;
If you are taking legal action, we may be unable to consider your complaint.
The complaints process is free of charge irrespective of the outcome of your complaint
We aim to acknowledge your complaint within 5 working days of receipt. You agree to respond promptly to any request for further information.
If we receive multiple complaints about the same issue we may make one response to all.
We will resolve your complaint within 28 days of receiving everything we need from you to allow us to investigate. If we fail to meet this timescale, you can take your complaint to IPSO.
We will always treat you courteously and with respect. We expect the same from you.
If you are unhappy with our final response to your complaint you may complain to IPSO. IPSO offers without charge a complaints handling service to the public in cases where there has been a disagreement between a complainant and us about whether the Editors’ Code has been breached. We will be asked to confirm that our complaints procedure has been exhausted and will do so in writing.
We reserve the right to amend this policy as required to ensure compliance with IPSO regulations. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.