Digital Edition Support

Welcome to the Glamour digital edition support page. We have provided answers to the frequently asked questions regarding our digital editions. If your specific query isn't addressed in this guide or you are still experiencing issues then please contact us directly using the relevant details below:

 

Print Subscription Queries:  Glamour@subscription.co.uk

Digital Edition Queries:  GlamourDigital@subscription.co.uk

 

Please select your device:

iPad

iPhone

 

iPad

Please click on the relevant query below:

Print Subscriber queries:

As a print subscriber you are entitled to free access to the Glamour digital editions, available on the iPad and iPhone.

Technical queries:

General queries:

 

Subscription queries: iPad

Where can I find my subscription Account Number?

Your Account Number can be found on the envelope in which you receive your print magazine. Alternatively, click on the link below to retrieve your Account Number:

I've just ordered a subscription but don't have my Account Number

Retrieve your subscription account number

I've just ordered a print subscription but don't have my account number yet

Your print subscription may take up to 24hrs to process. You will receive a confirmation email containing your Account Number. Alternatively, please try again in 24 hours and click on the link below to retrieve your Account Number:

Retrieve your subscription account number

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I'm a print subscriber, how do I access my free digital editions

To access your free digital editions you will need your Account Number. You can retrieve this via the link below:

Retrieve your subscription account number

Step 1 - Install the app:

- Enter the App Store from your device homescreen

- Search for 'Glamour' and install

Step 2 - Activate your digital account:

- Open the app and tap the 'My Account' tab/button.

- Enter your Customer Account Number.

- You will then be prompted to set up your login - Enter your email address and a password of your choice.

Back to the top

I've forgotten my password, how do I reset my password?

You can reset your password here  by entering your email address. You will be sent an email with a link to change your password. Return to the app and enter your new password. It may take several minutes for the system to sync with your new password.

Back to the top

Can I access back-issues of the digital edition? 

You can access back-issues of the digital edition from the start of your print subscription. However please note, the GLAMOUR iPad edition was first published on the Apple Newsstand in December 2012 so you will only be able to access from this date thereafter on this device.

Back to the top

Technical queries: iPad

I can't access my digital editions on my new device

1) Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:

- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')

- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.

2) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

3) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

I'm unable to restore my subscription or single issue purchase(s)

1) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

I've logged into my account but all of the issues say 'BUY' instead of 'DOWNLOAD'

If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library

If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:

- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')

- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.

Once you have signed in, follow these steps:

1) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

My downloaded issues are missing from my library

If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library

If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:

- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')

- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.

Once you have signed in, follow these steps:

1) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter your the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

The digital edition won't download properly

This is could be due to low storage space preventing download completion on the device. You may need to free up some storage space. To check your available storage, follow these steps:

- From the home screen go to 'Settings' > 'General' > 'Usage'

- The GB space available is listed under 'Storage'

If you have sufficient storage then please follow these steps:

1) Delete and Re-install the app:

- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter your Newsstand app and tap 'Store'

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

The download speed is very slow

When you download an item from the Apple Newsstand, the amount of time it takes will vary according to the file's size and your Internet connection speed. A broadband connection is highly recommended.

If your download speed is very slow then please follow these steps to re-boot the app:

1) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter your the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

General queries: iPad

How to delete and reinstall the app

To delete and re-install the app follow these steps:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter your the App Store from your device homescreen.

- Search for 'Glamour' and install

Back to the top

How to restore my purchases

To restore all purchases follow these steps:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

How to enable/disable Push Notifications

To change your Push Notifications settings follow these steps:

- From the home screen go to 'Settings' > 'Notifications'/'Notifications Centre'

- Tap 'Glamour' and switch your 'Notification Centre' on/off

Back to the top

How does the free trial work? 

The 30-day free trial is a promotion that we occasionally offer for a limited time on an annual digital subscription. Once you have selected an annual subscription you will get 30 days free access to the digital edition/s available during that period. If you cancel during the first 30 days you will not be charged. Once your trial period has expired your subscription will automatically renew until you cancel the subscription on your device. For further details on how to manage your Newsstand subscriptions please click here

Back to the top

Can I access the digital edition on both the iPad and iPhone?

The digital edition is available on the iPad and iPhone. Once you have installed the app on both devices, all new downloads are automatically synced so you can access across each device.

Back to the top

How to manage my auto renewing subscription

- From the home screen go to 'Settings' > ' iTunes & App Store' (For pre iOS 6 > 'Store')

- Tap on your 'Apple ID' (top of the right-hand panel - you may need to scroll down on iOS 5 and below).

- Select 'View Apple ID'

- Scroll down to and select 'Manage', under 'Subscriptions'.

For further information on how to manage your Newsstand subscriptions please click here

Back to the top

I have a query about my iTunes bill

When you make a purchase on the Apple Newsstand it is a transaction that is processed by Apple Inc. As this transaction is handled by a third-party, Condé Nast Publications are unable to access customer order details and process refunds. We are thus unable to assist you further with these types of queries. To obtain billing support from Apple please visit www.apple.com/support/itunes/

Back to the top

iPhone 

Please click on the relevant query below:

Print Subscriber queries:

As a print subscriber you are entitled to free access to the Glamour digital editions on the iPad and iPhone.

Technical queries:

General queries:

If your specific query isn't addressed in this guide or you are still experience issues then please contact us directly using the relevant details below:

Print Subscription Queries:  Glamour@subscription.co.uk

Digital Edition Queries:  GlamourDigital@condenast.co.uk

 

Subscription queries: iPhone

Where can I find my magazine subscription Account Number? 

Your Account Number can be found on the envelope in which you receive your print magazine. Alternatively, click on the link below to retrieve your Account Number:

Retrieve your subscription account number

Back to the top

I've just ordered a print subscription but don't have my Account Number yet

Your print subscription may take up to 24hrs to process. You will receive a confirmation email containing your Account Number. Alternatively, please try again in 24 hours and click on the link below to retrieve your Account Number:

Retrieve your subscription account number

Back to the top

I'm a print subscriber, how do I access my free digital editions? 

To access your free digital editions you will need your Account Number. You can retrieve this via the link below:

Retrieve your subscription account number

1) Install the app:

- Enter your the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Activate your digital account:

- Open the app and tap the 'My Account' tab/button.

- Enter your Customer Account Number.

- You will then be prompted to set up your login - Enter your email address and a password of your choice.

Back to the top

I've forgotten my password, how do I reset my password? 

You can reset your password here  by entering your email address. You will be sent an email with a link to change your password. Return to the app and enter your new password. It may take several minutes for the system to sync with your new password.

Back to the top

Can I access back issues of the digital edition? 

You can access back-issues of the digital edition from the start of your print subscription. However please note, the Glamour iPhone edition was first published on the Apple Newsstand in December 2012 so you will only be able to access from this date thereafter on this device.

Back to the top

Technical queries: iPhone

I can't access my digital edition on my new device 

1) Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:

- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')

- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.

2) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

3) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Then tap the cog icon on the top right and tap 'Restore All Purchases'

Back to the top

I'm unable to restore my subscription or single issue purchase(s) 

1) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'

Back to the top

I've logged into my account but all of the issues say 'BUY' instead of 'DOWNLOAD' 

If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library

If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:

- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')

- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.

Once you have signed in, follow these steps:

1) Delete and Re-install the app:

- To delete the app, enter your Newsstand folder and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'

Back to the top

My downloaded issues are missing from my library 

If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library

If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:

- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')

- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.

Once you have signed in, follow these steps:

1) Delete and Re-install the app:

- To delete the app, press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'

Back to the top

The digital edition won't download properly.

This is could be due to low storage space preventing download completion on the device. You may need to free up some storage space. To check your available storage, follow these steps:

- From the home screen go to 'Settings' > 'General' > 'Usage'

- The GB space available is listed under 'Storage'

If you have sufficient storage then please follow these steps:

1) Delete and Re-install the app:

- To delete the app, press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'

Back to the top

The download speed is very slow 

When you download an item from the Apple Newsstand, the amount of time it takes will vary according to the file's size and your Internet connection speed. A broadband connection is highly recommended.

If your download speed is very slow then please follow these steps to re-boot the app:

1) Delete and Re-install the app:

- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter your Newsstand app and tap 'Store'

- Search for 'Glamour' and install

2) Restore all purchases:

- Enter the app and click on your Library - located on the bottom left

- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'

Back to the top

General queries: iPhone

How to delete and re-install the app 

To delete and re-install the app follow these steps:

- To delete the app, press the magazine cover for a couple of seconds and tap 'x'

- To re-install the app, enter the App Store from your device homescreen.

- Search for 'Glamour' and install

Back to the top

How to restore my purchases 

To restore all purchases follow these steps:

- Enter the app and click on your Library - located on the bottom left

- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'

Back to the top

How to enable/disable Push Notifications 

To change your Push Notifications settings follow these steps:

- From the home screen go to 'Settings' > 'Notifications'/'Notifications Centre'

- Tap 'Glamour' and switch your 'Notification Centre' on/off

Back to the top

How does the free trial work? 

The 30-day free trial is a promotion that we occasionally offer for a limited time on an annual digital subscription. Once you have selected an annual subscription you will get 30 days free access to the digital edition/s available during that period. If you cancel during the first 30 days you will not be charged. Once your trial period has expired your subscription will automatically renew until you cancel the subscription on your device. For further details on how to manage your Newsstand subscriptions please click here

Back to the top

Can I access the digital version on both the iPad and iPhone? 

The digital edition is available on the iPad and iPhone. Once you have installed the app on both devices, all new downloads are automatically synced so you can access across each device.

Back to the top

How to manage my auto-renewing subscription 

- From the home screen go to 'Settings' > ' iTunes & App Store' (For pre iOS 6 > 'Store')

- Tap on your 'Apple ID' (top of the right-hand panel - you may need to scroll down on iOS 5 and below).

- Select 'View Apple ID'

- Scroll down to and select 'Manage', under 'Subscriptions'.

For further information on how to manage your Newsstand subscriptions please click here

Back to the top

I have a query about my iTunes bill 

When you make a purchase on the Apple Newsstand it is a transaction that is processed by Apple Inc. As this transaction is handled by a third-party, Condé Nast Publications are unable to access customer order details and process refunds. We are thus unable to assist you further with these types of queries. To obtain billing support from Apple please visit www.apple.com/support/itunes/

Back to the top