Welcome to the WIRED digital edition support page. We have provided answers to the frequently asked questions regarding our digital editions. If your specific query isn't addressed in this guide or you are still experiencing issues then please contact us directly using the relevant details below:
Print Subscription Queries:Wired@subscription.co.uk
Digital Edition Queries:WiredDigital@subscription.co.uk
Alternatively, you can call our customer support team on +44(0)1858 438 815.
Please select your device:
Please click on the relevant query below:
Print Subscriber queries:
As a print subscriber you're entitled to free access to the WIRED digital edition, available on the iPad and iPhone.
- Where can I find my Customer Account Number?
- I'm a print subscriber, how do I access my free digital editions?
- Can I access back-issues of the digital edition?
- I've forgotten my password, how do I reset my password?
Technical queries:
- I'm unable to restore my purchase(s)
- All my available issues say 'BUY' instead of 'DOWNLOAD'
- My downloaded issues are missing from my library
- I can't access my digital editions on my new device
- The digital edition won't download properly
- The download speed is very slow
General queries:
- How to delete and re-install the app
- How to restore purchases
- How to control push notifications
- How does the free trial work?
- How to access the digital edition on both iPad and iPhone
- How to manage my auto-renewing subscription
- I have a question about my iTunes bill
Subscription queries: iPad
Where can I find my Customer Account Number?
Your Customer Account Number can be found on the envelope in which you receive your print magazine. Alternatively, click here to retrieve it:
How do I access my free digital editions?
To access your free digital editions simply follow the instructions below. You will need your Customer Account Number, which you can retrieve here.
Step 1 - Download the Wired app:
- From your device homescreen, enter the App Store
- Search for 'WIRED UK' and install
Step 2 - Activate your digital account:
- Open the app and tap the 'My Account' tab/button.
- Enter your Customer Account Number.
- You will then be prompted to set up your login - Enter your email address and a password of your choice.
Can I access back-issues of the digital edition?
You can access back-issues of the digital edition from the start of your print subscription. However please note, the WIRED iPad edition was first published on the Apple Newsstand in May 2012 so you will only be able to access from this date thereafter on this device.
I've forgotten my password, how do I reset my password?
You can reset your password here. Simply enter your email address and you will be sent an email with a link to change your password.
Technical queries: iPad
I can't access my digital editions on my new device
1. Check your Apple ID:
Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:
- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')
- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.
2. Delete and re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- Tap 'Store' > Search for 'WIRED' and install
3. Restore all purchases:
- Enter the app and tap on 'Library'
- Tap the cog icon on the top right and 'Restore All Purchases'
I'm unable to restore my purchase(s)
1. Delete and re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- Tap 'Store' > Search for 'WIRED UK' and install
2. Restore all purchases:
- Enter the app and tap on 'Library'
- Tap the cog icon on the top right and 'Restore All Purchases'
I've logged into my account but all of the issues say 'BUY' instead of 'DOWNLOAD'
If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library
If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:
- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')
- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.
Once you have signed in with the correct Apple ID, follow these steps:
1.Delete and re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'.
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2. Restore all purchases:
- Enter the app and tap on 'Library'.
- Tap the cog icon on the top right and 'Restore All Purchases'
My downloaded issues are missing from my library
If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library
If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:
- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')
- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.
Once you have signed in, follow these steps:
1.Delete and re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'.
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2. Restore all purchases:
- Enter the app and tap on 'Library'
- Tap the cog icon on the top right and 'Restore All Purchases'
The digital edition won't download properly
This is could be due to low storage space preventing download completion on the device. You may need to free up some storage space. To check your available storage, follow these steps:
- From the home screen go to 'Settings' > 'General' > 'Usage'
- The GB space available is listed under 'Storage'
If you have sufficient storage then please follow these steps:
1.Delete and re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'.
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2. Restore all purchases:
- Enter the app and tap on 'Library'
- Tap the cog icon on the top right and 'Restore All Purchases'
The download speed is very slow
When you download an item from the Apple Newsstand, the amount of time it takes will vary according to the file's size and your Internet connection speed. A broadband connection is highly recommended.
If your download speed is very slow then please follow these steps to re-boot the app:
1.Delete and re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'.
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2. Restore all purchases:
- Enter the app and tap on 'Library'
- Tap the cog icon on the top right and 'Restore All Purchases'
General queries: iPad
How to delete and reinstall the app
To delete and re-install the app follow these steps:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store then search for 'WIRED' and install
To restore all purchases follow these steps:
- Enter the app and click on your Library - located on the bottom left
- Then tap the cog icon on the top right and 'Restore All Purchases'
How to enable/disable Push Notifications
To change your Push Notifications settings follow these steps:
- From the home screen go to 'Settings' > 'Notifications'/'Notifications Centre'
- Tap 'WIRED' and switch your 'Notification Centre' on/off
The 30-day free trial is a promotion that we occasionally offer for a limited time on an annual digital subscription. Once you have selected an annual subscription you will get 30 days free access to the digital edition/s available during that period. If you cancel during the first 30 days you will not be charged. Once your trial period has expired your subscription will automatically renew until you cancel the subscription on your device. For further details on how to manage your Newsstand subscriptions please click here
Can I access the digital edition on both the iPad and iPhone?
The digital edition is available on the iPad and iPhone. Once you have installed the app on both devices, all new downloads are automatically synced so you can access across each device.
How to manage my auto renewing subscription
- From the home screen go to 'Settings' > ' iTunes & App Store' (For pre iOS 6 > 'Store')
- Tap on your 'Apple ID' (top of the right-hand panel - you may need to scroll down on iOS 5 and below).
- Select 'View Apple ID'
- Scroll down to and select 'Manage', under 'Subscriptions'.
For further information on how to manage your Newsstand subscriptions please click here
I have a query about my iTunes bill
When you make a purchase on the Apple Newsstand it is a transaction that is processed by Apple Inc. As this transaction is handled by a third-party, Condé Nast Publications are unable to access customer order details and process refunds. We are thus unable to assist you further with these types of queries. To obtain billing support from Apple please visit www.apple.com/support/itunes/
Please click on the relevant query below:
Print Subscriber queries:
As a print subscriber you are entitled to free access to the WIRED digital editions on the iPad and iPhone.
- Where can I find my Customer Account Number?
- I'm a print subscriber, how do I access my free digital editions?
- Can I access back-issues of the digital edition?
- I've forgotten my password. How do I reset my password?
Technical queries:
- I am unable to restore my purchase(s)
- All of my available issues say 'BUY' instead of 'DOWNLOAD'
- My downloaded issues are missing from my library
- I can't access my digital editions on my new device
- The digital edition won't download properly
- The download speed is very slow
General queries:
- How to delete and reinstall the app
- How to restore my purchases
- How to control Push Notifications
- How does the free trial work?
- How to access the digital edition on both iPad and iPhone
- How to manage my auto-renewing subscription
- I have a query about my iTunes bill
If your specific query isn't addressed in this guide or you are still experience issues then please contact us directly using the relevant details below:
Print Subscription Queries:Wired@subscription.co.uk
Digital Edition Queries:WiredDigital@condenast.co.uk
Subscription queries: iPhone
Where can I find my magazine subscription Account Number?
Your Account Number can be found on the envelope in which you receive your print magazine. Alternatively, click on the link below to retrieve your Account Number:
Retrieve your subscription account number
I've just ordered a print subscription but don't have my Account Number yet
Your print subscription may take up to 24hrs to process. You will receive a confirmation email containing your Account Number. Alternatively, please try again in 24 hours and click on the link below to retrieve your Account Number:
Retrieve your subscription account number
I'm a print subscriber, how do I access my free digital editions?
To access your free digital editions you will need your Account Number. You can retrieve this via the link below:
Retrieve your subscription account number
1) Install the app:
- Enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2) Activate your digital account:
- Open the app and tap the 'My Account' tab/button.
- Enter your Customer Account Number.
- You will then be prompted to set up your login - Enter your email address and a password of your choice.
I've forgotten my password, how do I reset my password?
You can reset your password here by entering your email address. You will be sent an email with a link to change your password. Return to the app and enter your new password. It may take several minutes for the system to sync with your new password.
Can I access back issues of the digital edition?
You can access back-issues of the digital edition from the start of your print subscription. However please note, the WIRED iPhone edition was first published on the Apple Newsstand in November 2013 so you will only be able to access from this date thereafter on this device.
Technical queries: iPhone
I can't access my digital edition on my new device
1) Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:
- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')
- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.
2) Delete and Re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
3) Restore all purchases:
- Enter the app and click on your Library - located on the bottom left
- Then tap the cog icon on the top right and tap 'Restore All Purchases'
I'm unable to restore my subscription or single issue purchase(s)
1) Delete and Re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2) Restore all purchases:
- Enter the app and click on your Library - located on the bottom left
- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'
All my available issues say 'BUY' instead of 'DOWNLOAD'
If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library
If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:
- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')
- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.
Once you have signed in, follow these steps:
1) Delete and Re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2) Restore all purchases:
- Enter the app and click on your Library - located on the bottom left
- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'
My downloaded issues are missing from my library
If you are a print subscriber: Sign out of your account and sign back in (Sign In located on the top left of your Library
If you are a digital subscriber: Ensure that you are logged with the same Apple ID that you used to purchase the digital copy/subscription:
- From the home screen go to 'Settings' > 'i-Tunes & App Store' (For pre iOS 6 > 'Store')
- The Apple ID registered to the device will be shown on the right - you must use the same Apple ID that was used to purchase the digital copy/subscription. Tap on the field to change.
Once you have signed in, follow these steps:
1) Delete and Re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2) Restore all purchases:
- Enter the app and click on your Library - located on the bottom left
- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'
The digital edition won't download properly.
This is could be due to low storage space preventing download completion on the device. You may need to free up some storage space. To check your available storage, follow these steps:
- From the home screen go to 'Settings' > 'General' > 'Usage'
- The GB space available is listed under 'Storage'
If you have sufficient storage then please follow these steps:
1) Delete and Re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2) Restore all purchases:
- Enter the app and click on your Library - located on the bottom left
- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'
The download speed is very slow
When you download an item from the Apple Newsstand, the amount of time it takes will vary according to the file's size and your Internet connection speed. A broadband connection is highly recommended.
If your download speed is very slow then please follow these steps to re-boot the app:
1) Delete and Re-install the app:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
2) Restore all purchases:
- Enter the app and click on your Library - located on the bottom left
- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'
General queries: iPhone
How to delete and re-install the app
To delete and re-install the app follow these steps:
- To delete the app, enter the Newsstand and press the magazine cover for a couple of seconds and tap 'x'
- To re-install the app, enter the App Store from your device homescreen.
- Search for 'WIRED' and install
To restore all purchases follow these steps:
- Enter the app and click on your Library - located on the bottom left
- Tap the cog icon on the top right and then 'Preferences' > 'Restore All Purchases'
How to enable/disable Push Notifications
To change your Push Notifications settings follow these steps:
- From the home screen go to 'Settings' > 'Notifications'/'Notifications Centre'
- Tap 'WIRED' and switch your 'Notification Centre' on/off
The 30-day free trial is a promotion that we occasionally offer for a limited time on an annual digital subscription. Once you have selected an annual subscription you will get 30 days free access to the digital edition/s available during that period. If you cancel during the first 30 days you will not be charged. Once your trial period has expired your subscription will automatically renew until you cancel the subscription on your device. For further details on how to manage your Newsstand subscriptions please click here
Can I access the digital version on both the iPad and iPhone?
The digital edition is available on the iPad and iPhone. Once you have installed the app on both devices, all new downloads are automatically synced so you can access across each device.
How to manage my auto-renewing subscription
- From the home screen go to 'Settings' > ' iTunes & App Store' (For pre iOS 6 > 'Store')
- Tap on your 'Apple ID' (top of the right-hand panel - you may need to scroll down on iOS 5 and below).
- Select 'View Apple ID'
- Scroll down to and select 'Manage', under 'Subscriptions'.
For further information on how to manage your Newsstand subscriptions please click here
I have a query about my iTunes bill
When you make a purchase on the Apple Newsstand it is a transaction that is processed by Apple Inc. As this transaction is handled by a third-party, Condé Nast Publications are unable to access customer order details and process refunds. We are thus unable to assist you further with these types of queries. To obtain billing support from Apple please visit www.apple.com/support/itunes/